Frequently Asked Questions
We understand you have questions and that getting your mail, packages, house hold goods and vehicles all the way down the Baja can be a bit daunting. That’s why we’re here. Our mission is to make it as easy and least confusing as possible for you. Take a look at the FAQ’s and if you still have questions just give us a call.
Yes we can and are true experts in the process. We have a very long list of references we would be happy to share with you of local clients from Los Barriless to Cabo to Todos Santos.
Historically and currently we bring between 2 and 5 trucks weekly with 53′ trailers depending on volume.
Yes we can and do it all the time. To provide a quote we need to know if it runs and is currently legally registered, the precise pick up and delivery addresses, the make mode and year, if it will be empty or have personal items or merchandise inside and your preferred timing.
Just as DHL, UPS and Fed-Ex have minimum fees for shipping and handling, so do we. With warehouses in SD, TJ and Cabo plus our own staff of close to 100, our own trucks and all of the expenses that go along with these, our minimum fee is $25 usd. However if you bundle your orders and send us all of your invoices on the same day to reach about $95 usd, the 28%-30% applies instead of the minimum fee, so bundle your orders on the same day.
Yes you can, we require the size of the box(es) and a clear complete list of the contents in order to generate an estimate for the shipping and handling. Please do not include new items as used items to avoid duty fees, that is tax evasion and you can have your package confiscated by customs.
We do not provide tracking information, it is not factored into our fees. It is usually takes 10-14 days to reach MBTS and then we notify you upon it’s arrival.
The most common reasons for delay of your packages are;
A. We never received your invoice and with Mexican Customs it is required as indicated in our terms and policies documents.
B. The address was used incomplete or incorrectly.
C. There was a national holiday on either side of the border which caused a delay.
Yes you can but your invoice is required by us by email from you before the package arrives in San Diego.
It takes about 10-14 days depending on a few variable, primarily which day of the week your items arrive. Ether way we shoot you an email to notify you of it’s arrival at the store.
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“Thank you so very much for your help on this. We don’t know what we would have done without the great service you provide for this community.”
“Thank You so much Terry your courtesy and professionalism is Fantastic we have more friends moving down and we will definitely recommend you Cheers see you soon 🙏”
“Way to go Terry !….Thanks for all the Good service you’ve provided for us. Keep up the Good work !”
Need Help with Something Else?
We also ship entire households, cars, ATV’s, boats (really vehicles of all kinds) and can help you register your car in South Dakota. If you need help with that let us know!