FAQ2020-08-27T01:39:32-07:00

THINGS TO KNOW

FREQUENTLY ASKED QUESTIONS

MULEGÉ, LORETO AND LA PAZ MAIL AND SHIPPING

Frequently Asked Questions

We understand you have questions and that getting your mail, packages, house hold goods and vehicles all the way down the Baja can be a bit daunting. That’s why we’re here. Our mission is to make it as easy and least confusing as possible for you. Take a look at the FAQ’s and if you still have questions just give us a call.

Can you ship my entire household, all my furniture, plates, clothes and everything else down from the USA?2020-05-30T11:36:58-07:00

Yes we can and are true experts in the process. We have a very long list of references we would be happy to share with you of local clients from Los Barriless to Cabo to Todos Santos.

How often do you bring things down the Baja from San Diego?2020-05-30T11:36:39-07:00

Historically and currently we bring between 2 and 5 trucks weekly with 53′ trailers depending on volume.

Can you ship my car from Baja Sur to the USA or vice versa?2020-07-21T10:17:09-07:00

Yes we can and do it all the time. To provide a quote we need to know if it runs and is currently legally registered, the precise pick up and delivery addresses, the make mode and year, if it will be empty or have personal items or merchandise inside and your preferred timing.

Why does it cost me $25 usd to send a $10 usd item?2020-06-02T09:20:43-07:00

Just as DHL, UPS and Fed-Ex have minimum fees for shipping and handling, so do we. With warehouses in SD, TJ and Cabo plus our own staff of close to 100, our own trucks and all of the expenses that go along with these, our minimum fee is $25 usd. However if you bundle your orders and send us all of your invoices on the same day to reach about $95 usd, the 28%-30% applies instead of the minimum fee, so bundle your orders on the same day.

Can we send used personal items from the USA to Baja Sur?2020-07-21T10:16:39-07:00

Yes you can, we require the size of the box(es) and a clear complete list of the contents in order to generate an estimate for the shipping and handling. Please do not include new items as used items to avoid duty fees, that is tax evasion and you can have your package confiscated by customs.

Where is my shipment, the tracking indicates it was delivered to the San Diego warehouse already?2020-05-30T11:34:55-07:00

We do not provide tracking information, it is not factored into our fees. It is usually takes 10-14 days to reach MBTS and then we notify you upon it’s arrival.

Why is my shipment late, you said it should take 10-14 days and it has been 16 now?2020-05-30T11:34:36-07:00

The most common reasons for delay of your packages are;

A. We never received your invoice and with Mexican Customs it is required as indicated in our terms and policies documents.

B. The address was used incomplete or incorrectly.

C. There was a national holiday on either side of the border which caused a delay.

Can we have the seller (Amazon for example) just put the invoice in the box instead of sending it to you by email?2020-05-30T11:33:52-07:00

Yes you can but your invoice is required by us by email from you before the package arrives in San Diego.

How long does it take for my packages or mail to get from your SD warehouse to Baja Sur?2020-05-30T11:33:21-07:00

ABOUT BAJA MAIL

PROUDLY PROVIDING THE BEST CUSTOMER SERVICE

Baja Mail and shipping

Our Team

Why Work With Us?

We currently provide service to over 1,000 happy customers between the tip of Cabo San Lucas and Mulege. We offer the very best service available in BCS and we offer services to our customers that are not found anywhere else in the area. 

We try to do a lot of things to make your life easy. Aside from our basic super helpful service, we notify you when a package has arrived at our store the same day. Baja Mail & Shipping helps you move your entire household from the USA right to your home here in Baja Sur. We can also move vehicles, boats and toys. 

I personally have lived in Baja Sur since 1988, I am bi-lingual, a Mexican citizen. I’ve raised a family here in BCS and have 27 years of business experience in Mexico in different industries. Those include the tourism industry, Real Estate and have 35 years experience driving vehicles up and down Baja with 200+ trips to and from San Diego. We have special licenses from SCT Mexico to transport freight, personal belongings and vehicles – these are crucial to making this a smooth process for you.

Being a longtime local, I have extensive knowledge of border crossings with merchandise, vehicles, trailers, ATV’s and complete households of furniture. This makes working with us super simple and hassle free. We actually have the proper experience to meet your needs. Dealing with the boarder isn’t easy if you don’t know what you’re doing…you don’t have to worry about that with us.

~Terry Gray Curtis, Founder

Need Help with Something Else?

We also ship entire households, cars, ATV’s, boats (really vehicles of all kinds) and can help you register your car in South Dakota. If you need help with that let us know!

Get in Touch

How long does it take for my packages or mail to get from your SD warehouse to Baja Sur?2020-05-30T11:33:21-07:00

MAILBOXES & PACKAGES

WEEKLY DELIVERY FROM SAN DIEGO TO OUR TODOS SANTOS FACILITY

Todos Santos Mail and shipping

How Does Sending & Receiving Mail Work?

There’s a few important things to know:

First, please know that we try to make it as simple as possible to understand the process. That being said, going across an international border requires time, preparation and some cost.

There are different fees depending on how long you want to rent a mailbox with us. If you just want to send one package, we can help you with that too.

There is a proper way to address your packages if you use our services. This is SUPER important. Please contact us to receive the correct shipping info.

Other Things to Note

You must provide a VALID invoice for all package contents via email, before we receive it in San Diego. This is so customs knows the value of the item. If we don’t have this, it will delay your package and customs will assign whatever value they choose. This will cause you to pay a higher customs fee.

Fees above do not apply to very large or commercial items – please contact us about these things.

Special fees apply to gifts and replacement items also.

Medications received from co-pay insurance are a flat rate, and documentation is required. Call to confirm if you have a doubt you qualify for this.

If you need packages and mail sent from Baja up North, we can help with that too.

Need Help with Something Else?

We also ship entire households, cars, ATV’s, boats (really vehicles of all kinds) and can help you register your car in South Dakota. If you need help with that let us know!

Get in touch

CONTACT US

How long does it take for my packages or mail to get from your SD warehouse to Baja Sur?2020-05-30T11:33:21-07:00

HOME RELOCATION

WEEKLY DELIVERY FROM SAN DIEGO TO OUR TODOS SANTOS FACILITY

Todos Santos Mail and shipping

Basic Process

This is a complete first class service that we offer, where “hands on care” is provided for your worldly possessions 100% from start to finish. This process is for non-new items only; new items require an invoice and fall into the regular category of shipments where a flat fee for duty and shipping apply. All shipping to Baja California Sur originates from our warehouse in San Diego.

Historically an accurate list is provided by you as described below and an ESTIMATE is generated. Your estimate is not only based on volume it is based on contents and man hours of handling. It is simply an estimate because quite often what is described on this list and what actually arrives in our warehouse in SanDiego are not always the same. When we have the items in the warehouse in SD, we inventory and compare that to the list. We also confirm things are packaged properly for the transport. Both of these determinations can affect the final cost, which can only be confirmed when the items have arrived. After cost is agreed on and a deposit is made your load leaves SD to Todo Santos.

Once your load is received in our Todo Santos warehouse, then it is inventoried again, and then loaded into a smaller truck. With an appointment we will drive to your home, unload, unpack and place everything where you like. Afterwards we load all the packing rubbish and haul it off.

Accurate Lists = Accurate Quotes

The manifest process is as follows: We need a complete master list of the numbered boxes listed and a brief description of contents. For example, Box #1:Kitchen items, Box #2 Bathroom items and so on. If you have furniture, beds, tables etc. photos and or measurements are very helpful and those items need to be on the list as well please. Basically the more accurate the list, the more accurate the estimate we can provide.

The best advice we can give you to avoid any surprises is to pack things well and be as accurate as possible with your list. There are no special permits or hidden fees on this type of shipment. It is strictly freight and once we have your list we will provide an estimate in about 24 hours.

We are very happy to help you and can provide dozens of references upon request.
~ Terry Gray Curtis

Need Help with Something Else?

We also ship entire households, cars, ATV’s, boats (really vehicles of all kinds) and can help you register your car in South Dakota. If you need help with that let us know!

Get in touch

CONTACT US

How long does it take for my packages or mail to get from your SD warehouse to Baja Sur?2020-05-30T11:33:21-07:00

ALL VEHICLE SHIPPING

WE SHIP ANY VEHICLE, BOAT OR ATV – NOTHING IS TOO OBSCURE

Todos Santos Mail and shipping

How Much does it Cost?

Vehicle Delivery & Transport
Service offered to and from anywhere in Baja California to and from anywhere in the United States and Canada.

How much does it cost?
If you can provide the information below to todosantosmail@gmail.com we will have a quote for you the same day.

1. Does it run?
2. Is it currently registered?
3. Make, model, and year.
4. Will it have personal or new items inside, if so, what?
5. What is your preferred time frame?
6. Where is the vehicle now?

We can securely transport your vehicle inside a 53’ trailer from or to Todos Santos/San Diego in about a week from point to point. On file, we have literally dozens of references from happy clients.

Need Help with Something Else?

We also ship entire households, cars, ATV’s, boats (really vehicles of all kinds) and can help you register your car in South Dakota. If you need help with that let us know!

Get in touch

CONTACT US

How long does it take for my packages or mail to get from your SD warehouse to Baja Sur?2020-05-30T11:33:21-07:00

SD CAR REGISTRATION

WE TAKE CARE OF THE HASSLE FOR YOU

Todos Santos Mail and shipping

Requirements

1. Original title of vehicle
2. Copy of driver’s license of person whose name the title will be in.
3. Copy of USA Social Security card or W-2 or 1099 or IRS tax return.
4. Your signature on a SD State provided document that we provide

Timing & Costs

Once we have everything, the client can pay $195 usd, we will send the docs to South Dakota and we will receive a link that we will pass on to the client for them to pay the state on-line. If it is a car from out of state with no ownership change the fee is based on value that the SD Clay County Treasurer’s Office determines.

If there is a change of ownership a bill of sale is required and the fee is an addition 4% of sale price to the state of SD.

Once the fee has been paid to the state they will send the new plates and registration to San Diego and then we deliver to the local branch, total turn around time for this is about 2 weeks.

Roughly 90 days later the new title will arrive at our local branch.

Need Help with Something Else?

We also ship entire households, cars, ATV’s, boats (really vehicles of all kinds) and can help you register your car in South Dakota. If you need help with that let us know!

Get in touch

CONTACT US

How long does it take for my packages or mail to get from your SD warehouse to Baja Sur?2020-07-21T10:15:53-07:00

It takes about 10-14 days depending on a few variable, primarily which day of the week your items arrive. Ether way we shoot you an email to notify you of it’s arrival at the store.

Request a Callback

Fill in the form below to request a callback to discuss your needs.

HAPPY CUSTOMERS

Testimonials

Charles Jackson

“Thank you so very much for your help on this. We don’t know what we would have done without the great service you provide for this community.”

Michael Dibble

“Thank You so much Terry your courtesy and professionalism is Fantastic we have more friends moving down and we will definitely recommend you Cheers see you soon 🙏

Tony Munoz

“Way to go Terry !….Thanks for all the Good service you’ve provided for us. Keep up the Good work !”

Read More Testimonials

Need Help with Something Else?

We also ship entire households, cars, ATV’s, boats (really vehicles of all kinds) and can help you register your car in South Dakota. If you need help with that let us know!

Get in Touch

CONTACT US

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